FAQ - Frequently Asked Questions

How is price determined?

Your price is primarily determined by three things:

  1. The product you select.
  2. The total number of ink colors needed for printing.
  3. The total quantity of items in your order.

Other factors such as personalization (adding personalized names and/or numbers to your items) or special requests also affect the cost.

The easiest way to reduce the cost per item is to increase the quantity of your order. Consider ordering a few extras to maximize your savings. Reducing the number of ink colors in your design can also lead to significant savings.

How many do I have to order?

Apparel Items – Minimum 12 pcs

Drinkware – Minimum is case quantity

Awards – Minimum is 1 piece

Promotional Items – Minimum is case quantity

The minimum quantity for each product is noted on each individual product page. Please call us if you have questions.

Can I get a sample before I order?

Some customers are just uncertain unless they have the item in front to see, touch, or even try on a product before placing your order? We can have a blank sample shipped to you within a week to make sure your printed products are exactly what you want.

Printed samples are possible for a non-refundable $100.00 fee.

How can I be sure my image is in the correct location?

If the design is placed in the middle of the item, our design staff will automatically do it for you. If the design is placed off center, we’ll contact you to double check and make sure your design is aligned on your shirts exactly the way you want it.

Do I have to pay a deposit?

ALL ORDERS require a deposit before any orders enter into production.

How do I pay?

You may pay online via Credit Card

Approved for Terms / Credit – This is a preapproved process usually for Larger customers such as Schools, Government Agencies, Fire Companies, etc.

Check – Checks must be received before any orders are enter in to production

Mail Check to:

Route 75 Imprints

5783 Camp Rd

Hamburg, NY 14075

What happens after I place my order?

Each order is reviewed by our art department team to make sure your design is perfect and ready for print.

All art is thoroughly checked for aesthetics, printability, and errors. We will automatically adjust common issues like alignment, contrast, line thickness, and spelling errors. 

Your products are then decorated using screen printing or embroidery. After your items are decorated, they will be shipped, and delivered to your door.

How soon will I receive my order?

We know how important it is to receive your shirts in time for your event, and that’s why we always provide a delivery date for your order. Additionally, we offer three fast delivery options through UPS and USPS.

10 Business Day Standard Production

Standard delivery is guaranteed to arrive at your door within 14 days!

5 Business Day Rush

Choose Rush Delivery and we’ll make sure your custom printed shirts reach your doorstep within seven business days of placing your order. Plus, Rush Delivery only adds an additional 25% to the cost of your order.

3 Business Day Super Rush

Choose this option at checkout if you need your shirts in a flash, and for an extra 50% of the cost of your order, we’ll get your shirts to your door in five business days with the same attention to detail and commitment to quality we provide for all our customers.

1 Business Day Super Rush

Choose Next Day option at checkout if you need your shirts ASAP, and for an extra 100% of the cost of your order, we’ll get your shirts shipped the next full business day. Not available on all products, including specialty items and embroidery.

These shipping times reflect shipment within the contiguous 48 United States. 

 

What are file formats?

To help you better understand the different file formats, please see our Artwork Guidelines.

 

How long do we keep art on file?

All artwork is kept on file for 3 years.  If a design has not been used in 3 years you will be charged a new setup fee.  Fees vary depending on the product.  See individual product page for details

Will I receive a proof?

Customers creating the design through the online designer or with the proper file upload will receive a proof with in 24 hours. 

For customers that do not have the proper vector file format (ex: jpeg, png), you will be contacted by our art department to discuss your options.  If the customer does not have the proper files our art department has the ability to recreate the design for a fee.  This fee depends on the complexity of the design.  Once the design is recreated a proof will be emailed with in 1 to 2 business days.

 

Where is Route 75 located?

Route 75 Imprints in located about 20 minutes south of Buffalo, NY.

Feel free to make an appointment or stop into our store for help creating a design, placing an order, or check out some products first hand.

 

How old is the dog?

Coy is a 2007 model and has been with us since he was just 6 weeks old.  He would love for you to stop in and see him.  Especially if you bring a treat.

Can I provide items?

Unfortunately, no.  Well you can, but we charge the same amount for provided items as we would supplying the items.

 

What are my shipping options?

We like to use UPS and USPS.

UPS – Standard Ground

UPS – 3 day

UPS – Overnight

USPS – First Class

USPS – Priority

 

How does sizing work?

Youth sizes available S-XL

Girls sizes available S-XL

Mens sizes available XS-6XL depending on the product

Ladies sizes available XS-4XL depending on the product

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